Customer service matters

Posted by in Ventures

Customer Service has evolved a lot on the Internet over the last 5 years. The likes of Zappos have set a new standard over how users/customers (let’s call them users for more simplicity) expect to be interacting with an online service.At Diveboard we implemented 3 strategies over how we want to be interacting with our users : Open various communication channels for users to give feedback : mostly through our Facebook page or Uservoice ideabox and make sure to mark our presence there and interact actively with the users Process help…read more